Editorial: Customer Service and Restaurants

The importance of great customer service in a restaurant is obvious. One bad experience can cause the customer to not return and create bad word of mouth. I remember in high school going to a Denny’s with my girlfriend. We waited for 3 hours for our food. A table of 8 sat down after us and they got their food before us. We were offered little more than an apology. Needless to say, we never went back.
tflats

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